Return and Refund Policy

Last Updated: September 12, 2026

Thank you for choosing ServiceSync to manage your repair business.

1. Merchant of Record (Paddle)

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payments and handles returns and refunds. By purchasing a ServiceSync subscription, you also agree to Paddle’s terms and conditions.

2. 14-Day Money-Back Guarantee

ServiceSync is exclusively a Business-to-Business (B2B) software. As such, statutory consumer withdrawal rights (such as the EU/UK 14-day cooling-off period) do not apply to purchases made for your trade or business.

However, we offer a voluntary 14-day money-back guarantee for all new subscriptions. If you find that the software does not meet your repair shop's needs within the first 14 days of your initial purchase, you are eligible for a full refund, no questions asked.

3. Subscription Renewals and Cancellations

After the initial 14-day window, all subscription charges are non-refundable.

You may cancel your subscription at any time through your customer billing portal. Cancelling your subscription will immediately stop any future recurring payments. We do not provide prorated refunds for unused time in your current billing cycle. You will retain full access to the software until the end of your paid period.

4. How to Request a Refund

To request a refund within the eligible 14-day window, you can either:

• Reply directly to your original Paddle receipt email to request a refund from their support team.
• Contact us at servicesyncc@gmail.com with your order number and license key, and we will authorize and initiate the refund through Paddle on your behalf.

5. Account Data Post-Cancellation

If you cancel your subscription or receive a refund, you will lose access to the ServiceSync platform at the end of your active license period. Your shop's data and customer history will remain securely stored on our servers for 60 days. This grace period allows you to export your data or reactivate your subscription without losing your work.

After 60 days, your data will be permanently and irreversibly deleted from our systems.